Effective Date: 26/07/2023
1. Information Collection
1.1 Information collected directly from you: We may ask you for personal
information to provide a service or carry out a transaction that you have
requested. You may also provide personal information to us when you contact
or engage with us (e.g., with an inquiry or customer support request, or as a
visitor to our customer’s location) or register for an account to use our Site.
This personal information may include:
Identity data: Such as your name, title, company/organization name,
designation, e-mail address, phone numbers, physical address and
Registration data: Provided by you when you register for an account
to use our Services, including usernames and passwords.
Business contact data: Such as information related to other
employees, owners, directors, officers, or contractors of a third-party
Financial information: Such as billing, credit card details and other financial information for the purpose of enabling us to facilitate your purchase of our products and services that may be available on our Services.
1.2 Truck and Driver Information: To facilitate transactions on our platform, we collect information related to the trucks and drivers, including:
Truck details (make, model, license plate, insurance information)
Driver's license and other relevant identification documents
Ratings and reviews from other users
GPS and location data while using the App
1.3 Transaction Information: We collect details of your transactions through the App, such as:
Pickup and drop-off locations
Time and date of the transaction
Payment method used
1.4 Device and Usage Information: We automatically collect information from your device when you access and use the App. This may include:
Usage patterns and interactions with the App
2. Use of Information
2.1 Providing and Improving Services: We use the collected information to offer and enhance our services, including facilitating truck bookings, processing payments, and improving App features and user experience.
2.2 Communication: We may use your contact details to send you important updates, transaction confirmations, and customer support responses.
2.3 Personalization: We may use your information to personalize your App experience, including showing relevant truck listings and promotions.
2.4 Safety and Security: Your data may be used to ensure the safety and security of our services, such as verifying driver identities and preventing fraudulent activities.
2.5 Geo-location information: For certain Services, with your consent, we may collect the precise, real-time location (i.e., geo-location) of your mobile device. This information will be used only for purposes of facilitating your use of the Services including by our service providers who may process this information in connection with providing services on our behalf. If given, you may adjust this consent by managing your Location Services preferences through the settings of your mobile device.
2.6 Marketing: In accordance with applicable laws and regulations, we may use
your personal information to inform you of products or services which may be
of interest to you, and to otherwise communicate with you about offerings,
events and news, surveys, special offers, and related topics. You are able to
opt-out from marketing communications sent via e-mail at any time, free of
charge by using the “unsubscribe” link in any email marketing materials you
receive from us, or by contacting us using the contact information listed in this Privacy Statement.
2.7 Legal Compliance: We may process your information to comply with legal obligations, resolve disputes, and enforce our agreements.
3. Information Disclosure
3.1 Truck Owners and Drivers: As a truck brokerage platform, we share necessary information between truck owners and drivers to facilitate transactions.
3.2 Service Providers: We may share your information with trusted third-party service providers who assist us in offering the App's features (e.g., payment processors, data analytics, customer support).
3.3 Legal Requirements: We may disclose your information if required by law, court order, or government request.
3.4 Distributors and other trusted business partners: We may share your
personal information with third parties that distribute our products and other trusted business partners for purposes that include allowing those third parties to send marketing communications to you. Such sharing of personal
information for marketing purposes will be performed in accordance with
applicable laws and regulations.
3.5 Disclosure in connection with transactions: In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities and shipping companies or postal
services involved in fulfillment of the transaction.
3.6 Disclosures in connection with acquisitions or divestiture: Circumstances may arise where for strategic or other business reasons Arabian Moments for Information Technology decides to sell, buy, divest, merge or otherwise reorganize business. We may disclose information we maintain about you to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition, divestiture or sale of all or a portion of
Arabian Moments for Information Technology’s assets.
4. Data Retention
We retain your personal information as long as necessary to provide our services and as required by applicable laws. When your information is no longer needed, we will securely delete or anonymize it.
We implement reasonable security measures to safeguard your data. However, no data transmission over the internet or electronic storage can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Children's Privacy
Truc-king is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us, and we will take steps to delete the information promptly.
7.Your Information and Rights
You can request access to your personal information or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you. We may reject requests that are unreasonable or not required by law, including
9. Contact Us