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Privacy Policy

Effective Date: 26/07/2023

 

Welcome to Truc-king, an app that connects customers with trucks for efficient freight transportation services. Arabian Moments for Information Technology, is the “data controller” of the personal information we collect about you when you visit or use our website or use our products, services and applications that are linked to this Privacy Statement collectively. At Arabian Moments for Information Technology, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our Truc-king app (“Arabian Moments for Information Technology”,”Truc-king”,"App",”us”,”our” or “we”).

By using the Truc-king App, you agree to the terms and practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

 

1. Information Collection

 

1.1 Information collected directly from you: We may ask you for personal

information to provide a service or carry out a transaction that you have

requested. You may also provide personal information to us when you contact

or engage with us (e.g., with an inquiry or customer support request, or as a

visitor to our customer’s location) or register for an account to use our Site.

This personal information may include: 

  • Identity data: Such as your name, title, company/organization name,

designation, e-mail address, phone numbers, physical address and

Nationality.

  • Registration data: Provided by you when you register for an account

to use our Services, including usernames and passwords.

  • Business contact data: Such as information related to other

employees, owners, directors, officers, or contractors of a third-party

Organization.

  • Financial information: Such as billing, credit card details and other financial information for the purpose of enabling us to facilitate your purchase of our products and services that may be available on our Services.
     

1.2 Truck and Driver Information: To facilitate transactions on our platform, we collect information related to the trucks and drivers, including:

  • Truck details (make, model, license plate, insurance information)

  • Driver's license and other relevant identification documents

  • Ratings and reviews from other users

  • GPS and location data while using the App
     

1.3 Transaction Information: We collect details of your transactions through the App, such as:

  • Pickup and drop-off locations

  • Time and date of the transaction

  • Freight details

  • Transaction amount

  • Payment method used
     

1.4 Device and Usage Information: We automatically collect information from your device when you access and use the App. This may include:

  • IP address

  • Device type

  • Operating system

  • App version

  • Usage patterns and interactions with the App
     

2. Use of Information

 

2.1 Providing and Improving Services: We use the collected information to offer and enhance our services, including facilitating truck bookings, processing payments, and improving App features and user experience.

 

2.2 Communication: We may use your contact details to send you important updates, transaction confirmations, and customer support responses.

 

2.3 Personalization: We may use your information to personalize your App experience, including showing relevant truck listings and promotions.

 

2.4 Safety and Security: Your data may be used to ensure the safety and security of our services, such as verifying driver identities and preventing fraudulent activities.

 

2.5 Geo-location information: For certain Services, with your consent, we may collect the precise, real-time location (i.e., geo-location) of your mobile device. This information will be used only for purposes of facilitating your use of the Services including by our service providers who may process this information in connection with providing services on our behalf. If given, you may adjust this consent by managing your Location Services preferences through the settings of your mobile device.

 

2.6 Marketing: In accordance with applicable laws and regulations, we may use

your personal information to inform you of products or services which may be

of interest to you, and to otherwise communicate with you about offerings,

events and news, surveys, special offers, and related topics. You are able to

opt-out from marketing communications sent via e-mail at any time, free of

charge by using the “unsubscribe” link in any email marketing materials you

receive from us, or by contacting us using the contact information listed in this Privacy Statement.


 

2.7 Legal Compliance: We may process your information to comply with legal obligations, resolve disputes, and enforce our agreements.

 

3. Information Disclosure 

 

3.1 Truck Owners and Drivers: As a truck brokerage platform, we share necessary information between truck owners and drivers to facilitate transactions.

 

3.2 Service Providers: We may share your information with trusted third-party service providers who assist us in offering the App's features (e.g., payment processors, data analytics, customer support).

 

3.3 Legal Requirements: We may disclose your information if required by law, court order, or government request.

 

3.4 Distributors and other trusted business partners: We may share your

personal information with third parties that distribute our products and other trusted business partners for purposes that include allowing those third parties to send marketing communications to you. Such sharing of personal

information for marketing purposes will be performed in accordance with

applicable laws and regulations.

 

3.5 Disclosure in connection with transactions: In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities and shipping companies or postal

services involved in fulfillment of the transaction.

 

3.6 Disclosures in connection with acquisitions or divestiture: Circumstances may arise where for strategic or other business reasons Arabian Moments for Information Technology decides to sell, buy, divest, merge or otherwise reorganize business. We may disclose information we maintain about you to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition, divestiture or sale of all or a portion of

Arabian Moments for Information Technology’s assets.

 

4. Data Retention

We retain your personal information as long as necessary to provide our services and as required by applicable laws. When your information is no longer needed, we will securely delete or anonymize it.

 

5. Security

We implement reasonable security measures to safeguard your data. However, no data transmission over the internet or electronic storage can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

 

6. Children's Privacy

Truc-king is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us, and we will take steps to delete the information promptly.

 

7.Your Information and Rights

You can request access to your personal information or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you. We may reject requests that are unreasonable or not required by law, including

those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Policy. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

 

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on the App. We will notify you of significant changes through email or App notifications.

 

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection Officer at hello@lahdatech.com 

 

This Privacy Policy is an integral part of our Terms of Service and applies to all users of the Truc-king App. By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your data as described herein.

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